RETURNS AND REFUND POLICY
At CedarLune, we want you to feel confident when shopping with us. If your purchase does not meet your expectations or there is a problem with your order, our customer service team is here to assist you.
30-Day Returns
You may request a return within 30 days of delivery.
Returned items must be unused, undamaged, and in their original condition. Original packaging should be included whenever possible.
Before returning an item, please contact us with your order number and the reason for your return. Returns sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Orders
Please inspect your order after it arrives.
If an item is damaged, defective, incomplete, or different from what you ordered, please contact us within 7 days of delivery.
When contacting us, please provide:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
Once the issue has been reviewed, we will work with you to provide an appropriate solution, which may include a replacement or refund.
How to Start a Return
To request a return, email us at Customerservice@vip-heze.com with your order number and reason for returning the item.
If your return is approved, our customer service team will provide the return instructions and return address.
Please use a trackable shipping service when sending your item back. Once the returned item arrives, it will be inspected before the refund is approved.
Refund Processing
Once your return has been received and approved, your refund will normally be processed within 5–7 business days.
A confirmation email will be sent once the refund has been issued. Depending on your bank, card issuer, or payment provider, it may take additional time for the funds to appear in your account.
Original shipping charges are non-refundable unless the return is related to a damaged, defective, or incorrectly shipped item.
Return Shipping
For returns caused by a change of mind, personal preference, or ordering the wrong item, return shipping costs are the responsibility of the customer.
If your order arrives damaged, defective, incomplete, or incorrect, CedarLune will work with you to provide an appropriate solution.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible after placing it.
We will do our best to accommodate your request before processing begins. Once an order has entered preparation, fulfillment, or shipment, changes or cancellations may no longer be possible.
Final Sale Items
Certain clearance, promotional, or final-sale products may not be eligible for return.
Any return restrictions will be clearly stated on the applicable product page before purchase.
Contact Us
If you have any questions about a return, refund, or order issue, please contact us at: