SHIPPING TERMS

Shipping Policy

At SunnyNestLiving, every piece is carefully prepared before it makes its way to your home. Many of our seasonal and handcrafted-inspired items require extra time for preparation, quality inspection, and secure packaging to ensure they arrive safely and beautifully.
Please review our shipping information below before placing your order.

Order Processing & Preparation Time

After your order is placed, our team carefully reviews and prepares your item before shipment.
Order Preparation Time: 3–8 Business Days

This includes:

Order Confirmation (1–2 Business Days)
We review your order details and prepare your item for processing.

Careful Preparation & Production (3–5 Business Days)
Your item is prepared with attention to detail and packed carefully to protect it during transit.

Quality Inspection (1 Business Day)
Every item is checked before leaving our facility.

Once your order has shipped, you will receive a confirmation email with tracking information.

Estimated Delivery Time

Total Estimated Delivery Time: 10–15 Business Days

After preparation is complete, shipping typically takes:

Please note that delivery times are estimates and may vary slightly due to holidays, weather conditions, customs processing, or carrier delays.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with your tracking number.

Please allow up to 24–48 hours for tracking information to update after your package leaves our facility.

Shipping Protection

We want your shopping experience with SunnyNestLiving to feel simple and worry-free.

If your package does not arrive within 30 days after shipment, please contact our customer service team and we will assist you with the next steps.

If your order is confirmed lost in transit, we will work with you to provide an appropriate solution, including replacement or refund options.

Shipping Rates

We offer simple shipping options:

Standard Shipping

• Orders under $45: $6.99 shipping fee

• Orders $45 and above: Free Shipping

Express Shipping

• Available at checkout

• Shipping fee: $8.99

International Orders & Customs

For international orders, customs fees, duties, or taxes may apply depending on your country's regulations.

Any customs charges required by your local government are the responsibility of the customer.

Address Changes

Please carefully review your shipping address before completing your purchase.

If you need to update your address, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.

SunnyNestLiving is not responsible for delays or delivery issues caused by incorrect address information provided by the customer.

Delivery Issues

If your package shows as delivered but you cannot locate it, please first check:

• Around your delivery area

• With family members or neighbors

• With your local carrier

If you still need assistance, please contact our customer service team and we will be happy to help.

If you have any questions about your order or shipping, please contact us at:
Customerservice@vip-heze.com

Thank you for choosing SunnyNestLiving. We hope your new piece brings warmth, charm, and a little everyday magic into your home.